Free delivery in EU for orders from EUR 250

Terms and Conditions

Here you will find all the important information you need for shopping at
The prices mentioned in our online shop include statutory 19% German VAT.
We have no minimum order quantity.
Shopping at us is always without any risk.
Slight differences and technical changes to our illustrations or descriptions are possible.
Please read our general terms and conditions of Sale carefully which regulate the contractual relationship between Wines of Armenia and you.

§ 1. General

Our general terms and conditions of sale shall exclusively apply to all contracts between us and our clients. Any differing conditions or terms of buyer are herewith objected to and shall not apply. Any agreement affecting the execution of this contract must be in writing.

§ 2. Conclusion of the contract

The presentations of our products in the online shop shall not be considered binding offers but an invitation to order our goods.

The goods presented on our product pages can be added to your shopping cart by pressing the "Add to cart" button.

By clicking the "Place order" button at the end of the online order form you place a legally binding offer to buy the items contained in your shopping cart. We shall send you an order confirmation by e-mail immediately upon receiving your offer. The order confirmation is no notice of acceptance of the order, so that through this still no effective contract of purchase comes about.

A sales contract comes about when the product is brought to the delivery or if the order of the buyer is accepted in text form by letter, fax or email.

The delivery is only possible in the stated quantities.

§ 3. Prices

All prices shown in our online shop are inclusive of statutory value added tax ("VAT") and other price components. Additionally, we charge shipping costs, which are shown under the link "Shipping" on the product pages and displayed separately in your basket.

Should VAT be increased, the prices will be raised by the amount of the increase in tax.

Should special offers only be valid for a prescribed period, the dates of the offer will be clearly stated.

§ 3.1 Promo Code

"Discount Code" or "Promo Code" is a code created by the seller that must be entered at checkout on online transactions in order to receive a discount or benefit.

If you have a code you can apply it against wine purchase on Wines of Armenia online platform. To apply your code, select the wine you want to buy and complete your customer details. Before paying, please enter a discount/promo code and click the "Apply Discount" button. On successful application, a green tick will appear and a message confirming your discount being applied. You will also notice the discount has been reflected on the price of the wine. Now enter your payment data and complete the purchase.

When a discount/promo code is applied to the cart and it eventually fails because it is not applicable ("The coupon code is invalid"), the reason can be wrong entered code, redemption limits or the code has already been used. If you are sure the discount/promo code is inputted correctly, and it has not already been used, please contact [email protected].

Each Code is subject to the specific terms and conditions stated on the offer.

- no code is redeemable for cash or credit,
- only one promotion code can be applied at a time for an order,
- our codes are only valid for qualifying purchases made on our website (,
- codes are valid only for registered customers (not wholesalers) if none is otherwise specified,
- all codes must be redeemed within the validity period,
- no code may be redeemed against sale items,
- codes cannot be applied to previously placed orders or to products out of stock at the time of purchase,
- codes are applied at the online checkout prior to shipping by the person using the website and placing the order, they are not applied automatically,
- codes cannot be combined with other offers or discounts and can only be redeemed once per customer unless otherwise stated.

Ongoing offers are subject to change without notice. Wines of Armenia withhold the right to change end or postpone any offer or code at any point in time.

§ 4. Payment

We accept following payment methods

- Paypal

- Credit Card (Visa, Maestro, Mastercard),

- Moneyorder/Prepayment

- Payment on invoice (only for wholesalers).

(1) PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop.

(2) We accept Visa, Maestro, Mastercard. To protect your credit card data, we use the 3D Secure security standard. This security measure tells both the bank and us that you are the rightful owner or user of the card. We do not store your credit-card information, so you need to enter your credit-card details every time you shop.

(3) As soon as we have received your order, you will get an order confirmation email.

After receipt of this email, please pay the total amount to the indicated bank account. You will find our bank details in the order confirmation. Your ordered items will be shipped immediately after your money transfer to our bank.

(4) Payment on invoice is only available for delivery addresses within Germany, if you are a registered customer of our online shop and your first order was processed with us without any problems.

The customer is committed to pay the required sum within 14 days of receiving the ordered items.

The payment method is only available for the wholesalers.

§ 5. Delivery

For the sale of spirits that are subject to the regulations of child welfare protection law, we only deal with contractual relationships with customers who have reached the legally prescribed minimum age.

If not agreed otherwise and the goods are on stock the delivery is made to the delivery address given by the customer.

Should not all products ordered be in stock, we reserve the right of partial delivery on our expenses, as far as this will be reasonable for you. The deadline starts since the last partial delivery. The delivery of ordered goods depends on their availability on stock.

We send the goods by packages via DPD, German post/DHL and UPS within Germany and the EU. Usually, after receipt of payment, delivery will take approx. 3-7 weekdays. Should a delivery problem occur from our side you will be immediately informed about it and will have an opportunity to withdraw from your purchase intent.

The current shipping conditions are available under the headline "Shipping". For the deliveries outside the EU are special conditions which should be requested. For shipments whose delivery address is located outside the customs territory of the European Community, the risk of demolition, damage, seizure or loss during shipment passes over to the customer when the order leaves our warehouse, regardless of whether the shipment is insured or not.

If the transport company returns the goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This shall not apply if the customer is not responsible for the circumstance which led to the impossibility of delivery or if the customer was temporarily prevented from accepting the service offered, unless the seller had given him reasonable advance notice of the service. Furthermore, this shall not apply with regard to the costs for the return if the customer effectively exercises his right of withdrawal.
For delivery within Germany, we charge € 10,50 incl. 19% VAT per package (max. 18 bottles per box).

Delivery countries and shipping costs outside Germany

Zone 1: The shipping costs are € 19,99 incl. 19% German VAT per package (max 15 bottles/box) for following countries: Belgium, Netherlands, Luxembourg, Czech Republic.
Zone 2: The shipping costs are € 20,90 incl. 19% German VAT per package (max 15 bottles/box) for following countries: Slovakia, Slovenia, Croatia, Poland.

Zone 3: The shipping costs are € 22,90 incl. 19% German VAT per package (max 15 bottles/box) for following countries: Austria, Denmark.

Zone 4: The shipping costs are € 24,90 incl. 19% German VAT per package (max 15 bottles/box) for following countries: France, Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary.

Zone 5: The shipping costs are € 28,50 incl. 19% German VAT per package (max 15 bottles/box) for following countries: Greece, Italy, Portugal, Spain.

From €250 order amount is the delivery free of shipping costs within the EU.

Shipping to Switzerland and Liechtenstein: € 30  (excl. German VAT) per package (max. 18 bottles/box).

Shipping to the UK : € 35 (excl. German VAT) per package (max. 18 bottles/box)

§ 5.1 The recipient has not picked up the shipment from the parcel shop within the seven- day storage period

The buyer receives an email-notification when the parcel arrives at the parcel shop. The package will be kept in the parcel shop for 7 calendar days. If the addressee does not pick up the package within the storage period, it will be returned to us. The buyer bears the costs for the unsuccessful dispatch and return.

For reshipment of the returned parcel the buyer/customer has to pay the postage again.The return costs are equal to shipping costs (see above § 5. Delivery).

The non-acceptance of the goods by the consumer/buyer is not a withdrawal from the purchase contract.

§ 5.2 Signature release authorisation

If the customer wishes that the ordered goods are still delivered and stored in their absence, this will be honoured at the customer’s risk. In case of loss or damage of this unacknowledged shipment(s), the customer will not make claims of any kind against either the delivery company or the seller. The customer is aware that a claim of the sender for the payment of the consignments delivered in this form remains in place and valid in case of loss or damage. The revocation of this agreement must be made in writing immediately.

§ 6. Proprietary rights

(1) The goods remain our property until full payment of the purchase price.

(2) If you are an entrepreneur according to § 14 German Civil Code, the following supplementary rules shall apply:

- We reserve ownership on the supplied goods until all demands from the current business relation have been completely settled. Before the delivery of the reserved goods the purchaser is forbidden to mortgage or transfer the ownership of the goods.

- You can resell the goods within the framework of an orderly transaction. In this regard, you hereby cede all the claims amounting to the magnitude of the billing amount that accrue to you as a result of the re-selling operation to us, and we accept the cession. Furthermore, you are authorized to collect the claim in question. However, insofar as you do not discharge your payment obligations in an orderly fashion, we reserve the right to collect the claim ourselves.

- In a situation involving the combination and amalgamation of the goods subject to retention of title, we acquire co-ownership of the newly formed item. This co-ownership corresponds to the ratio that exists between the invoice value of the goods subject to retention of title and the other processed items at the time of processing.

§ 7. Right of cancellation

You have the right to cancel this contract within fourteen days without providing a reason. The cancellation period is fourteen days as from the day on which you or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise your right of cancellation, you must notify us

Wines of Armenia GmbH

Grenzgrabenstraße 5A

13053 Berlin, Germany

Tel: +49 (0)30 20 67 87 612

Fax: +49 (0)30 20 67 87 629


E-mail: [email protected]

with a clear statement (such as a letter sent by postal mail, telefax, or e-mail) of your decision to cancel this contract. You may use the enclosed sample cancellation form, but this is not required.

Cancellation-form (PDF file)

To meet the cancellation deadline, it is sufficient if you send the notice that you are exercising your right of cancellation before the end of the cancellation period.


If you cancel this contract, we must refund all payments that we have received from you, including shipping costs (except for additional costs resulting from your selection of a shipping method other than the lowest- cost standard shipping method we offer and cases described in § 5. Delivery), promptly and no later than fourteen days from the day we received notice of your cancellation of this contract.

We will use the same method of payment for the refund which you used in the original transaction, unless another arrangement was explicitly agreed with you; in no case will you be charged fees for this refund. We may withhold the refund until we get the merchandise back or until you show that you sent back the merchandise, whichever occurs first.

You must send back or deliver the merchandise promptly, and in any case no later than fourteen days from the day you notify us of your cancellation of this contract, to us. To meet the deadline, it is sufficient if you send the merchandise before the end of the fourteen-day period.

You are responsible for the direct costs of returning the merchandise.

You are responsible for any decrease in the value of the merchandise only if such decrease in value is the result of handling it in a manner that was not necessary in order to examine the quality, features, and functions of the merchandise

Cancellation of orders from non-EU countries

If you return the order the initial shipping costs will be deducted from your refund.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If you are shipping an item you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. If the item is lost during shipping process, we do not take responsibility and will not grant a refund or a replacement.

§ 8. Damage in transit

If goods are delivered with apparent transport damages, please reclaim such faults immediately to the deliverer and contact us as fast as possible.

Failure to make a complaint or contact us shall not have any consequence for your statutory warranty rights. However, your support helps us to assert our claims against the deliverer or the transport insurer.

§ 9. Warranty

Unless otherwise agreed, your warranty claims exist according to the legal rules of the purchase right.

If you are a buyer according to § 13 German Civil Code, the warranty period amounts to a period of one year after delivery of the product. The shortened warranty period does not apply in situations involving culpably caused damages that can be attributed to us and which are associated with loss of life, injuries or health-related damages. Furthermore, it does not apply in situations involving damages suffered because of gross negligence or malicious intent, or in situations involving deceit or contribution claims as per §§ 478 and 479 of the BGB (German Civil Code).

If you are an entrepreneur according to § 14 German Civil Code, the following shall apply:

- The details provided by us and the product description provided by the manufacturer are the only things that represent the properties and condition of the product in question. Other advertisements, blurbs and statements issued by the manufacturer are not considered to be representative of the properties and condition of the said product.

- You undertake to promptly examine the goods and pay necessary attention to quality and quantity variances and to notify us of apparent defects within seven days of receipt; timely dispatch will be sufficient for observing the deadline. This also applies to hidden defects that are detected at a later stage (from the time of discovery onwards). Warranty claims cannot be raised if the obligation to inspect and the obligation to give notice of defects are not fulfilled.

- In case of defects, we provide guarantee through repair or replacement at our own discretion. If the defect is not removed, you can demand a reduction in the price or withdraw from the contract at your discretion. The defect removal is applicable after a failed second attempt, unless the circumstances prove otherwise, in particular due to the nature of the object and/or defect or other conditions. In case of repair, we must not bear the additional costs, which arise from the transfer of the item to a place other than the place of fulfilment, as far as the transfer does not correspond to the intended use of the item.

The warranty period amounts to a period of one year after delivery of the product.

§ 10. Online dispute resolution

The European Commission provides a platform for online dispute resolution (OS) available at We are unwilling and not obliged to participate in a dispute settlement procedure in front of a consumer arbitration board.

§ 11. Final clauses

lf individual provisions of the contract with the customer including these standard conditions and terms of business should be or become partly or wholly legally invalid, the validity of the remaining provisions will not be affected by this. The entire or partially invalid provision shall then be replaced by the appropriate legal provisions.

last update: 09.05.2023