To exercise your right of cancellation, you must notify us
Wines of Armenia GmbH
13053 Berlin, Germany
Tel: +49 (0)30 20 67 87 612
Fax: +49 (0)30 20 67 87 629
E-Mail: [email protected]
with a clear statement (such as a letter sent by postal mail, telefax, or e-mail) of your decision to cancel this contract. You may use the enclosed sample cancellation form, but this is not required.
Cancellation-form (PDF file)
If you cancel this contract, we must refund all payments that we have received from you, including shipping costs (except for additional costs resulting from your selection of a shipping method other than the lowest- cost standard shipping method we offer and cases described in Terms and conditions, § 5. Delivery), promptly and no later than fourteen days from the day we received notice of your cancellation of this contract.
We will use the same method of payment for the refund which you used in the original transaction, unless another arrangement was explicitly agreed with you; in no case will you be charged fees for this refund. We may withhold the refund until we get the merchandise back or until you show that you sent back the merchandise, whichever occurs first.
You must send back or deliver the merchandise promptly, and in any case no later than fourteen days from the day you notify us of your cancellation of this contract, to us. To meet the deadline, it is sufficient if you send the merchandise before the end of the fourteen-day period.
You are responsible for the direct costs of returning the merchandise.
You are responsible for any decrease in the value of the merchandise only if such decrease in value is the result of handling it in a manner that was not necessary in order to examine the quality, features, and functions of the merchandise
Cancellation of orders from non-EU countries
If you return the order the initial shipping costs will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. If the item is lost during shipping process, we do not take responsibility and will not grant a refund or a replacement.